This one of many Facebook campaigns that I’ve run for LemonShark. It’s a Facebook ad to a chatbot, that averages over 175 opt-ins in per week and a 17% redemption rate. The chatbot delivers a voucher which the customer could redeem in-store, and also subscribed customers to our list which we use for continued promotion at no ad cost.
This campaign also revealed customer data about many locations. We found out that people had never heard of LemonShark, despite that the chain had been in business for over two years. Based on this learning, we’re working on increasing awareness messaging online as well as offline to bolster consumer consideration.
This is a great example of how social media marketing can not only deliver revenue but actionable data that would be difficult to find any other way.